Language Access Plan

The City uses this plan to guide communication with residents with limited English skills.

What to know

The City's 52-page Language Access Plan was:
  • Developed in 2004
  • Updated in 2015
It is a resource for the City's:
  • Departments
  • Staff
  • Elected officials
  • Contracted vendors
It outlines City operating policies and procedures, such as:
  • Identifying primary languages:
  • Interpreting and translation tools
  • Delivery of programs and services in non-English languages

Primary languages in the city:

  • Spanish
  • Somali
  • Hmong
  • Amharic
  • Vietnamese
  • Lao
  • Oromo

Request accessible format

If you need help with this information, please email 311, or call 311 or 612-673-3000.

Please tell us what format you need. It will help us if you say what assistive technology you use.

Contact us

Neighborhood & Community Relations

Email NCR






Crown Roller Mill
105 Fifth Ave., Room 425
Minneapolis, MN 55401

Office hours

8 a.m. – 4:30 p.m.
Monday – Friday

See list of City holidays

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