We invite parties to mediate in every charge of discrimination.


Mediation brings both sides together with one of our trained mediators to:

  • Help discuss issues
  • See if you can come to an agreement and settle your case

We explain what you need to know about mediation:

woman man shaking hands

How mediation works


  • The mediator will ask each party for possible solutions to resolve the complaint.
  • The parties cooperate on creative solutions to resolve the complaint.


  • If the parties reach a resolution, the mediator can help the parties write an agreement.
  • The complaint will be withdrawn.
  • Our Division will take no further action on the complaint.


At times during mediation, both parties may be asked to be in the same physical or virtual space. Please reach out to the mediator before mediation to discuss concerns you might have about being in the same physical or virtual space as the other party.

Questions or concerns

This information is a general overview of the process. If you have any questions, please reach out to the Complaint Investigations Division.

Contact the Complaint Investigations Division

Early mediation, mandated mediation and conciliation

Early mediation

Both parties receive a date and time for early mediation after the charge is filed.

Early mediation:

  • Is a voluntary alternative to going through the investigative process
  • Allows parties to reach an agreement to settle the case without going through:
    • The time and effort of responding to the charge
    • The investigation

Mandated mediation

The Department can require the parties to take part in mediation:

  • Later in the process, after we hear from both sides but have not yet made a decision.
  • This could happen even if you did early mediation and it failed.


Conciliation happens after the Department finds probable cause.

In conciliation:

  • We follow the same process as mediation.
  • Both sides and the Department take part.
  • The Department represents the interest of all City residents. We negotiate settlement terms with the goal of stopping discrimination in Minneapolis. 

Outcomes and advantages

Possible outcomes

All parties must agree on a settlement for mediation to be successful.

This is true whether you are at:

  • Early mediation
  • Mandated mediation
  • Conciliation

Depending on the type of case you have, outcomes could include:

  • Being paid for lost wages
  • Remaining in your housing
  • Anti-discrimination training
  • Policy changes
  • Money to compensate for emotional distress and out-of-pocket expenses related to the discrimination

Advantages of mediation

  • Speed
    • The complaint may be resolved quickly.
    • The parties save the time, expense and effort of an investigation, appeal process or public hearing.
  • Cooperation
    • Early agreement may help preserve a cooperative relationship between the parties.
    • The parties may form an open and understanding relationship.
  • Avoid stalemate
    • Parties have a chance to resolve the matter before resolution feels impossible.
  • Awareness
    • Both parties better understand their rights and responsibilities under City law.
  • No cost
    • Mediation services are free.

See how and when to file a complaint

Contact us

Complaint Investigations Division

Kaela McConnon Diarra




City Hall
350 Fifth St. S., Room 239
Minneapolis, MN 55415

Office hours
8:30 a.m. – 4:30 p.m.
Monday – Friday