City response to homelessness
Cross departmental and multi-agency effort
Through a collaborative cross-departmental and multi-agency effort, the City’s Homeless Response Team (HRT) addresses encampments by building relationships and sharing information that connects unsheltered individuals to resources, services, and shelter.
The City of Minneapolis and HRT are not direct service providers; our work continues to revolve around connecting unsheltered individuals to the services and resources provided by Hennepin County and community partners.
Encampments can create health and safety risks for the people living there, as well as the surrounding community. The City must balance the needs of unsheltered individuals, community members, and business owners in its response.
Health and safety concerns at encampments include:
- Open drug use
- Trash and odors
- Violent crime
- Defecation in public spaces
Community members have expressed concerns about:
- Used needles left on the street and sidewalk
- Water and electricity being siphoned from nearby properties
- Property damage
- People experiencing burglary, threats, assault, and theft
We work with our partners through our outreach and engagement efforts and referral of unsheltered individuals to services. We collaborate to address the needs of the individuals we engage with to be able to connect them to the right resources.
- American Indian Community Development Corporation (AICDC)
- Downtown Improvement District (DID)
- Hennepin County Healthcare for the Homeless
- Hennepin County Streets to Housing
- The Link
- Metro Transit Homeless Action Team (HAT)
- Minneapolis Parks and Recreation
Learn more about our approach and operational guidelines
The Homelessness Response Team was formed in 2021 and brings decades of experience in social work, rapid re-housing, and working with unsheltered populations facing mental health and substance abuse issues. Daily engagement at encampment sites is a central part of their approach. Homeless Response Coordinators are in the field 5 days a week and regularly respond to calls and emails from community members. Homeless response coordinators bring real life experience and provide help that is:
- Culturally considerate
- Trauma informed
- Equity focused
Meeting People Where They’re At
Homeless Response Coordinators work to understand the needs of the people living in encampments. The team recognizes that there is not a one-size-fits-all solution and to be effective they need to meet people where they’re at. We:
- Coordinate with Hennepin County for housing assessments and/or case management
- Connect individuals to service providers or their existing case worker
- Provide the opportunity for storage through the Downtown Improvement District
- Connect to shelter services
- Provide medical attention with Healthcare for the Homeless
- Facilitate transportation to resources
We are focused on ensuring the health and safety of unsheltered individuals and community at large. The decision to close an encampment is based upon an objective review of encampment conditions. There are four factors that we consider before moving forward with a closure:
- Neighborhood impact: geographic size, number of unsheltered individuals, proximity to schools, businesses, and residences, and 911/311 call volume
- Health impact: presence of pregnant individuals, minors, hygiene, and environmental conditions
- Safety impact: unstable structures, weather conditions, drug use, violence, propane tanks, and illegal activity
- External impact: accounts from neighbors and business owners, and imminent development, demolition, or renovation.
View a detailed overview of the Encampment closure process .
Resources for unsheltered individuals
The City provides a comprehensive list of resources for people experiencing homelessness or financial hardship.
- View the Hennepin County Waypoint resources
- Additional homeless street outreach support resources
|Monday-Friday 8 a.m. to 10 p.m., Saturday-Sunday and holidays 1 p.m. to 9 p.m.||612-204-8200|
|United Way 211||Open 24 hours a day; use when Hennepin Shelter Hotline is not open||211|
Resources for property owners
The Homeless Response Team supports private property owners in their management of the encampment on their property. We do this by assessing the site and offering resources and connecting unsheltered individuals to services.
If you believe an encampment is forming on your property, you can contact either
To curb trespassing, you can:
- Get no trespassing signs by contacting your neighborhood Crime Prevention Specialist, and post the signs on the property.
Contact your Crime Prevention Specialist
- Tell unsheltered individuals on the property that they are trespassing.
To report continued trespassing or criminal activity:
- Contact the Minneapolis Police Department
- If there is criminal activity, call 911
Property owner responsibilities
You are responsible for cleaning up trash on your property. If there are syringes, use appropriate protective gear and dispose of them safely.
- If you need more information, contact 311
- If you need to dispose of needles and sharps, safe disposal information is available from Hennepin County and the Minneapolis Health Department
To secure your property, you are strongly encouraged to:
- Hire private security to monitor the site
- Provide a portable toilet and/or handwashing station to minimize mess while the site is occupied
Once the property is cleared, we encourage you to fence and secure it so that unsheltered individuals do not return.
Below is a list of fence contractors that operate in Minneapolis. You are welcome to contact them or any other fence contractor you may find.
Hansen Bros Fence
Security Fence & Construction
Fence Company Minneapolis
Fence Company Minneapolis on Facebook
St. Paul Fence Company
National Construction Rentals
Request accessible format
If you need help with this information, please email 311, or call 311 or 612-673-3000.
Please tell us what format you need. It will help us if you say what assistive technology you use.
Homelessness Response Team
7 a.m. – 7 p.m.
Monday – Friday