Departmental Email Account Procedure

Procedure for requesting department-level email accounts.

Governing Policy: Electronic Communications Policy

Policy Type: Enterprise (Check with the Departmental Policy Coordinator for procedures specific to each department.)

Applies To: City Council Departments

Department Approval: IT

Effective Date: Sept. 10, 2005

Keywords: Departmental email account, email


Departments can request and operate department-level e-mail accounts using the domain to meet legitimate business needs.

Following the Service Desk process

Users must follow the IT Service Desk process

  1. Complete an request indicating that an "email only" account is needed and submit it to your department liaison

Roles & Responsibilities

  • Department heads who request such service shall assign a member of their staff to be the official "owner" of the account with responsibility for monitoring incoming messages.
  • The designated owner of the account is responsible for the content of all messages sent from the account, regardless of whether the "From" e-mail address is his/her personal account address or the departmental-level account address.

Contact us

Information Technology




Public Service Building
505 4th Ave S, Room 610
Minneapolis, MN 55415