What we do

We explain what the Complaint Investigations Division does and our approach.

About our division

We work to enforce all non-discrimination protections within the City for all people. 


The City of Minneapolis has protected civil rights for more than 70 years. We are passionate about continuing to provide these protections.

People smiling and shaking hands


We investigate and amplify community concerns. We seek to end discrimination in the City of Minneapolis.


To be the leading Civil Rights agency at the forefront of civil rights protections for Minneapolis.

See how we fulfill our mission and vision


The core pillars of our mission:


We strive to serve all parties with respect, dignity and compassion.


We strive to be as accessible as possible. The public can make complaints online, over the phone or in person. All services are free of charge.

Formal legal process

We provide:

  • A formal process to address complaints of discrimination
  • Professional and objective investigations of those complaints


We provide options when we can't file a charge:

  • We build partnerships with other organizations.
  • We offer referrals to the public.


We empower residents, visitors and workers by:

  • Providing a formal legal process to address allegations of discrimination
  • Encouraging mediation processes that help people create their own outcomes and solutions


We provide results to residents, visitors and workers by:

  • Engaging parties in mediation processes that result in case outcomes
  • Completing investigations to see whether complainants can meet the legal bar to prove discrimination


We use outreach efforts to educate the public on civil rights issues. We serve as a resource about the:

  • Complaint filing process
  • Minneapolis Civil Rights Ordinance


We partner with:

  • Other civil and human rights agencies
  • Other City departments
  • Community groups

We do this to:

  • Promote the division’s work
  • Increase accessibility to the division
  • Develop new initiatives to further benefit city residents, visitors and workers

Minneapolis Civil Rights Commission

We support and partner with the Commission on outreach, education and case processing.

Contact us

Complaint Investigations Division

Kaela McConnon Diarra




City Hall
350 Fifth St. S., Room 239
Minneapolis, MN 55415

Office hours
8:30 a.m. – 4:30 p.m.
Monday – Friday