Mediation brings both sides together with one of our trained mediators to:

• Help discuss issues
• See if you can come to an agreement and settle your case

We explain what you need to know about mediation:

• How mediation works
• Early mediation, mandated mediation and conciliation
• Outcomes and advantages

Early mediation

Both parties receive a date and time for early mediation after the charge is filed.

Early mediation:

• Is a voluntary alternative to going through the investigative process
• Allows parties to reach an agreement to settle the case without going through:
  • The time and effort of responding to the charge
  • The investigation

Mandated mediation

The Department can require the parties to take part in mediation:

• Later in the process, after we hear from both sides but have not yet made a decision.
• This could happen even if you did early mediation and it failed.

Conciliation

Conciliation happens after the Department finds probable cause.

In conciliation:

• We follow the same process as mediation.
• Both sides and the Department take part.
• The Department represents the interest of all City residents. We negotiate settlement terms with the goal of stopping discrimination in Minneapolis. 

Possible outcomes

All parties must agree on a settlement for mediation to be successful.

This is true whether you are at:

• Early mediation
• Mandated mediation
• Conciliation

Depending on the type of case you have, outcomes could include:

• Being paid for lost wages
• Remaining in your housing
• Anti-discrimination training
• Policy changes
• Money to compensate for emotional distress and out-of-pocket expenses related to the discrimination

Advantages of mediation

• Speed
  • The complaint may be resolved quickly.
  • The parties save the time, expense and effort of an investigation, appeal process or public hearing.
• Cooperation
  • Early agreement may help preserve a cooperative relationship between the parties.
  • The parties may form an open and understanding relationship.
• Avoid stalemate
  • Parties have a chance to resolve the matter before resolution feels impossible.
• Awareness
  • Both parties better understand their rights and responsibilities under City law.
• No cost
  • Mediation services are free.

See how and when to file a complaint