Vision

Strengthen communities by partnering with residents, neighborhoods and businesses to make the city safer, healthier and more inviting for all.

Core Values

Our core values guide Regulatory Services' decision-making and service to the public.

Safety

We actively promote public safety. Our department does not compromise on issues that can cause harm or injury. 

Health

We protect public health, preventing sickness and harm.

Livability

We believe that livability issues affect quality of life in Minneapolis. We work to quickly address and resolve them.

Accountability

All staff are accountable to systems, policies, people, performance measures and the public. As staff, we are responsible for our work performance, actions, and interactions with our customers, city, department and one another.

Professionalism

We take pride in quality service and truthful, honest and dependable actions. We are committed to proficiency, reliability and excellence in everything we do. As a learning organization, our department values the expertise of its staff and prioritizes training.

Customer Service

We prioritize compassionate and dedicated customer service. We anticipate needs, respond quickly and deliver customer-focused solutions. Our goal is to serve customers well.