Vision

Strengthening communities by partnering with residents, neighborhoods and businesses to make the city safer, healthier and more inviting for all.

Core Values

Regulatory Services uses core values as a key piece of our decision-making processes.

Safety

We actively engage in public safety. Our department does not compromise on issues that can cause harm or injury. 

Health

We work to protect the public health, preventing sickness and harm.

Livability

We believe that livability issues affect quality of life in Minneapolis and work to quickly address and resolve them.

Accountability

All staff are accountable to systems, policies, people, performance measures, and the public interest. As staff, we are responsible for our work performance, actions, and interactions with regard to our customers, city, department and one another.

Professionalism

We take pride in quality service and truthful, honest, and dependable actions. We are committed to proficiency, reliability, and excellence in all aspects of our conduct and performance. As a learning organization, our department values the expertise of its staff and prioritizes training.

Customer Service

We prioritize customer service in our interactions with the public. We anticipate needs, respond quickly, and deliver customer-focused solutions. The goal of all staff is to make sure that customers are well-served.