Who to contact
Know who to contact for the surface water or sewer related issue you are experiencing.
Sewer problems
Issue |
Who to contact |
When to Call |
Phone number |
|---|---|---|---|
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Sewage backs up in your home or business through your toilet, tub or floor drain |
Sewer operations |
Weekdays (7:00 a.m. - 3:30 p.m.) After Hours |
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To report a problem or suspected break in a sanitary sewer pipe or storm drain pipe |
Sewer operations |
Weekdays (7:00 a.m. - 3:30 p.m.) After Hours |
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To report problems with sewer odors, or sink holes or voids in the street |
Sewer operations |
Weekdays (7:00 a.m. - 3:30 a.m.) After Hours |
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Street flooding problems
Issue |
Phone Number |
|---|---|
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To report flooding or drainage problems on streets or alleys |
311 |
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To get a storm drain unplugged |
311 |
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To get a FEMA floodplain designation |
311 |
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To get storm or sanitary sewer information or flooding history for your area |
311 |
Water contamination
Issue |
Who to contact |
When to call |
Phone number |
|---|---|---|---|
|
To report illegal dumping into a storm drain |
Environmental Services |
Weekdays (7:00 a.m. - 3:30 p.m.) |
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To report suspected illicit discharge of industrial wastes to a storm drain |
Environmental Services |
Weekdays (7:00 a.m. - 3:30 p.m.) |
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To report accidental chemical spills on streets |
911 or |
24 hours/day 7 days/week |
911 or |
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To report suspected water quality problems at the Mississippi River, or the lakes and creeks of Minneapolis |
Weekdays (8:00 a.m. - 4:30 p.m.) |
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To report suspected water-borne illnesses or disease-causing contamination of surface or ground water |
Environmental services or Hennepin County Infectious Diseases or Minnesota Department of Health - Acute Disease Investigation and Control Section |
Weekdays (8:00 a.m. - 4:30 p.m.) |
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To report problems with an untidy garbage disposal |
Weekdays (7:00 a.m. - 3:30 p.m.) |
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To report problems with animal waste on private property |
311 |
Weekdays (7:00 a.m. - 7:00 p.m.) |
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To hear updates about possible beach closings |
24 hours/day 7 days/week |
Construction and permits
Issue |
Who to contact |
When to call |
Phone number |
|---|---|---|---|
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If you are planning a project that requires an Erosion & Sediment Control Permit |
CPED Development Services |
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If you are planning a project that requires an Erosion & Sediment Control Plan |
Weekdays (9:00 a.m. - 3:30 p.m.) |
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If you are planning a project that requires a Stormwater Management Plan |
Weekdays (8:00 a.m. - 4:30 p.m.) |
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To report an erosion control problem, such as dirt or sand from a construction site spilling onto the street and washing into a storm drain |
Environmental Services |
Weekdays (7:00 a.m. - 3:30 p.m.) |
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To get a permit for an area drains or rainleader disconnection that are connected to the sanitary sewer system |
Weekdays (7:00 a.m. - 3:30 p.m.) |
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To get a permit for a utility connection to a City storm or sanitary main |
Weekdays (7:00 a.m. - 3:30 p.m.) |
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To get information on a public storm drain project or sanitary sewer project in your area |
Sewer Operations |
Weekdays (7:00 a.m. - 3:30 p.m.) |
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To get information on storm drain or sanitary sewer locations |
Surface Water & Sewers Information |
Weekdays (7:00 a.m. - 3:30 p.m.) |
Street maintenance
Issue |
Who to contact |
When to call |
Phone number |
|---|---|---|---|
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To learn about street sweeping |
24 hours/day 7 days/week |
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To report problems on streets or sidewalks, and you are unsure of the cause, or if the problem requires immediate action |
311 or |
24 hours/day 7 days/week |
or |
Contact us
Surface Water & Sewers
Public Works
Phone
Address
Public Service Center
250 South 4th St, Room 300
Minneapolis, MN 55415
Office hours
Monday – Friday
7 a.m. – 3:30 p.m.