Tips

• Be polite but firm. Explain that you will get into serious trouble if you do not check everyone’s ID. 
• Learn how to read birth dates to determine if a person is 21 or older. 
• Make sure the picture on the ID matches the person. 
• Do not accept excuses such as, "I forgot my license at home." 
• Help your co-workers. Remind each other. Back each other up. 
• If someone attempts to share their alcoholic drink with a minor, ask them to stop or leave your property. This includes the outdoor areas and parking lots. 
• If a customer gives you a hard time, offer to let them speak to the owner or manager. 
• If you come across a difficult situation, ask your supervisor how to handle it. 
• Ask your supervisor to explain anything confusing. 
• If in doubt, refuse to sell. 
• If uncomfortable, find a supervisor.