Initial complaint

You can report discrimination based on disability that affects your access to services, activities, programs or benefits from the City. 

Read examples of discrimination under the ADA.

What is in the report

We’ll ask you for relevant details including:

• Names
• Addresses
• Phone numbers
• Dates
• Locations
• A description of the issue

Ways to report

Send your complaint online

To report by phone:

• Call 311
• Use teletypewriter (TTY): 612-263-6850

Our response

The City's Americans with Disabilities Title II coordinator or their representative will contact you to: 

• Resolve your issue

• Find reasonable accommodations

Timeline

• You must send your complaint within 60 days of the date of the incident 

• We will schedule a meeting with you within 15 calendar days of getting your complaint 

• We will contact the person or organization who committed the possible discrimination 

• We will share our decision with you within 15 calendar days of the meeting

Appeal a decision

If you want us to reconsider our decision, you can ask for an appeal.

Appeal request

Send your appeal within 15 calendar days. You send appeals to the Deputy Chief Operating Officer within the Office of Public Services.

Appeal meeting

They or their representative will meet you within 15 calendar days. At the meeting, you will discuss possible solutions.

Final resolution

Within another 15 calendar days, they will send you a final resolution. You will get the final decision in writing or the format accessible to you.

If your issue is still not resolved, you can file a complaint with Civil Rights or file a private legal action.