More information
Modification to policies and procedures
We make every effort to implement reasonable modifications to policies, practices and procedures to ensure people with disabilities have equal opportunities to access and enjoy city programs, services and activities.
Effective communication
We are committed to communication with all residents and visitors. Upon request, the City will provide auxiliary aids and services to ensure effective communication. We encourage people with disabilities who want to participate in City programs, services and activities to make an advance request for auxiliary aids and services. These can include:
- Qualified sign language interpreters
- Real time captioning
- Readers
- Live audio description
- Assistive listening devices
- Braille
- Large print
Resources for City departments and neighborhood organizations
Grievance Procedure and Title II
ADA Title II
The City of Minneapolis is strongly committed to making City services, programs, information and activities available to everyone, regardless of language barriers or disabilities. This commitment stems from overall City goals of responsive government, community engagement, and customer service. As residents, workers or visitors who contribute to city life, people with disabilities are entitled to fair and equal access to service.
If a person with a disability is unable to access program, service, or activity of the City of Minneapolis, they are encouraged to contact the ADA Title II Coordinator. Through this interactive process, the ADA Title II Coordinator will work with the individual to discuss the issue and explore options for improving access to the program, service or activity.
The City of Minneapolis is a leader in civil rights and is committed to make all City programs, services and activities accessible to everyone. Most complaints can be resolved quickly and result in improvements benefitting everyone in the community.
For ADA-related issues please complete the ADA grievance form available on the City's report an issue webpage.
ADA Title II Coordinator
The City of Minneapolis is strongly committed to making City services, programs, information and activities available to everyone, regardless of language barriers or disabilities. This commitment stems from overall City goals of responsive government, community engagement and good customer service. As residents, workers or visitors who contribute to city life, people with disabilities are entitled to fair and equal access to service.
Neighborhood and Community Relations is responsible for ensuring that all City programs, services and activities are accessible to individuals with disabilities. We work to enable people with disabilities to fully participate in City government and enjoy the same benefits as everyone else.
For ADA related questions or concerns, please contact Neighborhood and Community Relations to be connected with the Title II Coordinator.
Minneapolis Advisory Committee on People with Disabilities (MACOPD)
The ADA Title II Coordinator works very closely with the City's Advisory Committee on People with Disabilities. This committee is comprised of passionate advocates who are experts in accessibility issues. The Minneapolis Advisory Committee on People with Disabilities is a very integral part of our work.
The Committee advocates for improved access and universal design, providing feedback and guidance on projects in both the public and private sectors. For more information on the committee, visit MACOPD.