What we do

Calls

Minneapolis 911 is proud to serve the citizens of Minneapolis. On average, we assist with more than 1,000 police, fire and ambulance responses each day. 

We handle Police calls in order of urgency:

• Threats to life or property come first.
• Calls where the situation is more stable are next.

Depending on call volume, incidents like music complaints might have to wait while we deal with crimes like robberies and assaults.

Public education

Minneapolis 911 staff also actively work to educate the public about what we do. Our public education staff are available to attend block parties and community meetings to address questions and concerns about 911 service.  To request that a 911 staff member attend a community meeting, contact the 911 Community Outreach Supervisor.

Questions or concerns

If you have questions or concerns about specific 911 calls or service, contact an on-duty 911 supervisor.

Recognition

The Minnesota chapters of the Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA) regularly recognize the Minneapolis 911 Center for our outstanding efforts.

One particular incident recognized a Minneapolis dispatcher's extensive knowledge of our city, which helped save the life of a man when his legs were severed by a train in an accident in early 2014. The dispatcher’s familiarity with the area helped guide responding officers, who were able to apply tourniquets until paramedics arrived. Minneapolis dispatchers perform this kind of effort every day working to assist Minneapolis residents and visitors when they need 911 help.