Minneapolis 911

We connect the public with emergency response services.

We are here to help

Answering 911 calls quickly is our primary objective at Minneapolis 911:

  • We receive all 911 calls within the city and forward them to police and fire public safety.
  • We answer most 911 calls in less than 10 seconds.
  • Answering emergency calls is the crucial first step in the City's public safety response.
911 agent on a call looking at 5 computer monitors

What we do

Calls

Minneapolis 911 is proud to serve the citizens of Minneapolis. On average, we assist with more than 1,000 police, fire and ambulance responses each day. 

We handle Police calls in order of urgency:

  • Threats to life or property come first.
  • Calls where the situation is more stable are next.

Depending on call volume, incidents like music complaints might have to wait while we deal with crimes like robberies and assaults.

Public education

Minneapolis 911 staff also actively work to educate the public about what we do. Our public education staff are available to attend block parties and community meetings to address questions and concerns about 911 service.  To request that a 911 staff member attend a community meeting, contact the 911 Community Outreach Supervisor.

Questions or concerns

If you have questions or concerns about specific 911 calls or service, contact an on-duty 911 supervisor.

Recognition

The Minnesota chapters of the Association of Public-Safety Communications Officials (APCO) and the National Emergency Number Association (NENA) regularly recognize the Minneapolis 911 Center for our outstanding efforts.

One particular incident recognized a Minneapolis dispatcher's extensive knowledge of our city, which helped save the life of a man when his legs were severed by a train in an accident in early 2014. The dispatcher’s familiarity with the area helped guide responding officers, who were able to apply tourniquets until paramedics arrived. Minneapolis dispatchers perform this kind of effort every day working to assist Minneapolis residents and visitors when they need 911 help.

Tips for calling 911

Find out what to know when you call 911 in an emergency.

Contact us

911 Department

If you need Police, Fire or Medical to respond to your location, call 911.

For non-emergency crime reports or prior incidents that do not require a police response, call 311.

If you are outside of Minneapolis city limits, but need an immediate Minneapolis Police response, call 612-348-2345

Jen Geiselhart
Community Outreach Supervisor

911 Department

On-duty Supervisor

911 Department

Phone

612-348-2345

Ask to speak with the on-duty supervisor