Guide for working remotely

We have put together some resources to help you transition to working from home.

Get started

Get started working outside of the office with resources from IT. You can learn more about having online meetings, how to access and change your voicemail, and how to request other IT services.

Computers and accessories

Learn about the technology you'll need to work remotely. Find out how to:

  • Get a computer or accessory
  • Get and connect to VPN
  • Get help or report a problem

Go to computers and accessories

Online meetings

Find all the resources for online meetings at the City.

  • Explore Microsoft Teams features, quick start guides, videos
  • Get help with community engagement using online tools

Learn about online meetings

Calls and voicemail

You can request IT services to help you manage your phone calls when you're working remotely.

  • Get a conference bridge
  • Voicemail quick start guides
  • Request voicemail to email forwarding

Go to calls and voicemail options

Collaborate remotely

Easily find, share, and edit files in real time using familiar apps like Word, PowerPoint, and Excel in Microsoft Teams and Office365.

  • Securely store, access, share, and collaborate on files at work, at home, or on the go.
  • Work together on the same file in real time within Teams with instant, automatic sync and version history tracking.
  • Bring your organization together in one team to keep everyone in the loop and ensure everyone has a voice.

Discover ways to collaborate with O365

Related City policies

Make sure you know City policies about communicating, collaborating and meeting online. You can read more about:

Self-Service password reset

Did you know you can reset your own password, instead of calling the Service Desk? It's a fast and easy way to change your password if you forget it. Set up your secret questions and you're good to go. You can still call the Service Desk, as well.

Enroll in self-service password reset

Support and learning

We want you to be successful while working remotely. Check out these resources for best practices in leading an online meeting, ergonomic tips and more.

Explore Learning & Development resources

As always, if you need technical support or have questions, you can contact the IT Service Desk at any time.

IT Service Desk: 612-673-2525