NCR plays a major role in ensuring that the City effectively communicates with all residents, maintaining several systems for engaging residents with limited English in Minneapolis's major foreign languages. One of the largest barriers to participation can be language. The NCR department's community specialists speak Spanish, Somali, Hmong and Lao.
Language Access Plan
The language access plan is a guide for City staff to ensure City programs, services and activities are accessible to non-to-limited English speaking residents and people with disabilities requiring information in alternative languages and formats. It outlines City operating policies and procedures such as identifying primary languages, interpreting and translation tools, and delivery of programs and services in non-English languages.
The City is strongly committed to making City services and information about those services available to everyone, regardless of language barriers. This commitment stems from overall City goals of responsive government, community engagement, and customer service. As residents, workers or visitors who contribute to City life, people with limited English proficiency are entitled to fair and equal access to service.
The Minneapolis language lines connect residents with 311 service through an interpreter at no charge to the caller. Speakers of Hmong, Somali and Spanish can use these phone numbers to find out information about topics such as utilities, road closures, making noise complaints or to ask general questions about City news and services.
Spanish Line: (612) 673-2700
Somali Line: (612) 673-3500
Hmong Line: (612) 673-2800
Language Access Services
NCR manages the City's translation and interpreting services. City departments can request translation and interpreting services through the Language Access Portal on the City's intranet. City-designated neighborhood organizations can request the services by contacting their neighborhood specialist.
Last updated Oct 10, 2018